Customer Service Provided

Customer service deliver the goodsd by Co-operative move and Thomas Cook * Individuals * Groups * mess of different cultures * Non-English speakers * People with specific ask * Business men and women. * inherent Thomas Cook Individuals Thomas Cook needs to provide excellent customer service to a wide range of customers with different expectations and needs, by providing the rectify holiday for all customers. They withal arrange single holidays where individuals can enjoy the company of many other(a) individuals on their holiday.Most of the customers that book individual holidays are personal line of credit men and women who may require accommodation with function such as telephone/modem link, wake up calls and newspapers. Groups Thomas Cook provides discounts for crowd holidays if a group has 9 or more locomotion. This discount is normally provided by the tour operators therefore the holiday must be book directly with the organisers of that particular holiday.Any holiday s booked for a group that consists of families pull up stakes fill to proceeds into consideration the different ages and gender of the people travelling because they will require a range of activities to entourage everyone. Thomas Cook pass water to make certainly they are meeting the individual needs as well as the needs of the group. Group discounts will also be given to educational bookings e. g. euro Disney provide educational weekends which can be booked through travel agents. People of different culturesThomas Cook have to make current they accommodate for people of all cultures e. g. some religions dont eat squawk, so for their in-flight meals they will have to make sure the food contains no beef at all. Also they have to make sure that they do not use any despicable or inappropriate language, attitude and moral behaviour. It is also the responsibility of Thomas cook to tell customers close to the culture of the country that the customer is travelling to e. g. when my aunt went to Egypt she was told to cover her body, as in some move of Egypt she may be harassed.